Great Customer Service All your RFQs, questions, and requirements will be replied to within 1 working day. Our customer service team have a good command of written and spoken English, product knowledge and experience. On-time Delivery We understand how crucial it is for our customers to receive their orders on-time; We have maintained a 96% on-time delivery so far and expect this to continue or improve. We can quote ex-factory price, FOB to any destination of choice, or DDU by express (DHL, UPS, FedEx, TNT^etc), by air, by sea. Just let us know your preferences and requirements.