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| Q1: May I get some samples from your side? Re: Yes, of course. We’d like to provide you a 10-1000 g free sample, depending on the product you need. For freight, your side needs to bear it, but we will refund you after you place a bulk order. Q2: What is your MOQ? Re: Usually our MOQ is 1 kg, but sometimes it also is flexible and depends on product. Q3: What kinds of payment is available for you? Re: We recommend you pay by Alibaba, T/T or L/C, and you can also choose to pay by PayPal, Western union, MoneyGram if the value is less than USD 3000. Besides, sometimes we also accept Bitcoin. Q4: How about lead time? Re: For small quantity, the goods will be sent to you within 1-3 working days after payment. For larger quantity, the goods will be sent to you within 3-7 working days after payment. Q5: How long I can get my goods after payment? Re: For small quantity, we will deliver by courier(FedEx, TNT, DHL, etc) and it usually will cost 3-7 days to your side. If you want to use special line or air shipment, we can also provide and it will cost about 1-3 weeks. For large quantity, shipment by sea will be better. For transport time, it needs 3-40 days, which depends on your location. Q6: What’s your after-sales service? Re: We will inform you progress of the order, such as product preparation, declaration, transportation follow-up, customs clearance assistance, etc. |
