FAQ

y1.Are you factory ormanufacture ?

We are factory in shenzhen , and with our own foreigntrade office in Shenzhen

2.Do you have certificationabout your product ?

Yes,FDA/CE/EN71/CPSIA/ASTM ccertified.

3.Does your company supportOEM services?

Yes , we aaccept both OEM and ODM orders. Logo print& custom package are available.

4.Can you provider freesamples ?

We provide existing samples for free , but freightwill be on your sides.

For customized samples ,we will charge sample fee ,it will be refunded after order confirmed.

5.What's your MOQ?

100 pcs for items in stock

1000 pcs for customized order .

6.What's your lead time?

Generally 3-5 days after payment for stock.

25-30days after payment for customized order ,whichdepends on product quantity.

7.Which port will you ship thegoods ?

We offer price based on EXW ,you can choose deliveryby express , air or sea .

Shipping port can be shenzhen , ningbo ,HK.

8.What's paymentterm?

Trade assurance ,paypal, TT, L/C

50 deposite before producing and 70% balance for bulkorder before shipment

9.How to order with you?

Firstly let's know your requirements or applicantion.

Secondly we quote according to your requirements orour suggestions.

Thirdly customers confirm the samples and placedeposit formal order .

Finally , we arrange the production.

More questions feel free to contact us vis email:lilyling@zohosilicone. com